Passengers on a British Airways flight said they received only a "blase" apology when a recorded message mistakenly warned their plane was going down.
Duncan and Tracey Farquharson of London said they were on a Miami to London flight when the recorded message informed passengers of an "emergency" and said the plane would "shortly be making an emergency landing on water,"
"We looked at each other and figured we were both about to die. Families with children were distraught and people were in tears. It was very distressing," Duncan Farquharson said. "About 30 seconds later one of the cabin crew told us to ignore the announcement and accept their apologies but the tone of suggested they had not grasped how seriously we had taken it.
"Imagining yourself plunging towards a cold, watery grave in the middle of the Atlantic is a pretty horrific thought but they seemed very blase about it."
Have you had a bad experience with a plane ride?